We are dedicated to maintaining high standards and being honest and fair to our consignors and shoppers. We want to help you make the most money from the sale of your items. Love Letter is a small shop, so we are very selective in what we accept. Please review our consignment guidelines below to make sure your appointment runs smoothly:
1. We accept consignments by appointment only. Please call, email or text to set up a time. We inspect all items while you wait, typically 10-15 minutes. No appointment, no consignment acceptance.
2. Bring items in excellent condition. We take clothing, shoes, purses and accessories (scarves, jewelry, hats, belts, watches, etc). All clothing items must be clean, pressed and free of stains, fading, holes, pilling, etc. We accept items that are current styles and in-season. Items must be name-brand and/or designer/luxury-brand items. (Some luxury items may be required to have authentication provided. If none is provided, there will be a $30 fee to have them authenticated thru Entrupy. Example: Louis Vuitton, Chanel, Prada, Gucci, etc.)
3. We do not accept the following: “Fast fashion” brands (Walmart, Target, Costco, Forever 21, Old Navy, Amazon, H&M, Shein, Kohls, etc. with exceptions if the item is good quality, in-season and has its original tags attached), faux designer bags or items, undergarments or swimsuits (unless they are new with tags and liners), or “boutique” brands (with exceptions if they are new with tags and in-season). Boutique brands are any brands that are not "name-brand" and are sold in independent boutiques. Again, we are very selective in what we accept and are very familiar with what sells and what doesn’t.
4. To get in and out quickly at your appointment, please have all clothing items on hangers or neatly folded in shopping bags, boxes or baskets. We will accept up to 20 items per visit. Certain items may not be accepted. We reserve the right to decline certain merchandise due to low-demand and limited space available. Should an initial inspection of your items fail to show a stain or flaw, we ask that you pick up your item within 3 days. If you have significantly more that 20 high-quality pieces that you want to consign, you may request a meeting at your home to go through your items.
5. We set the best price to bring you the best return. It is our goal to sell each of your items as quickly as possible for the highest price. Prices are based on condition, comparable prices online, and popularity of the brand. You receive 50% of the selling price. All consignments are made at consignors risk. Love Letter (Door County Love LLC) is not responsible for loss or damage to merchandise by cause due to, but not limited to: fire, water, vandalism, theft or negligent handling by customers.
6. We will put your items on the sales floor for 90 days. After 60 days, if your item has not sold, we will mark them down to 50% off the original price (with the exception of luxury brand items deemed at time of consignment – these will be marked down to 25% off. Refer to our luxury brand list). Items that don’t sell after 90 days can be picked up within 5 days of the end of your selling period or donated to a local charity. Items not picked up at the time agreed upon at the time of consignment will become the possession(s) of Love Letter and will be donated. We will notify you
once by email to remind you to pick up your items.
7. We pay you by check up to once a month. You can pick up your check during regular business hours. We do not mail checks unless noted at time of consignment. You may also use your earnings as in-store credit.